qBittorrent v3.1.9.2 stalls at splashscreen on Windows 7 Pro

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sayg
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qBittorrent v3.1.9.2 stalls at splashscreen on Windows 7 Pro

Post by sayg » Fri Aug 15, 2014 3:38 pm

Not sure what the cause but qbittorrent stalls at splashscreen. Found the followin in the windows system log:

- System

  - Provider

  [ Name]  Windows Error Reporting

  - EventID 1001

  [ Qualifiers]  0

  Level 4

  Task 0

  Keywords 0x80000000000000

  - TimeCreated

  [ SystemTime]  2014-08-15T15:28:47.000000000Z

  EventRecordID 31363

  Channel Application

  Computer SeijiHome-PC

  Security


- EventData

  90529742
  22
  AppHangB1
  ????
  0
  qbittorrent.exe
  3.1.9.2
  535fa7e2
  3a2a
  0
   
   
   
   
   
  C:\Users\XXXXXX\AppData\Local\Temp\WER980A.tmp.appcompat.txt C:\Users\XXXXXX\AppData\Local\Temp\WER980B.tmp.WERInternalMetadata.xml
  C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppHang_qbittorrent.exe_2e29b3986a5366d6b3e8946d9e41bd584b07e2_246bb1a2
   
  0
  d4a5b2bc-2490-11e4-a4bc-002683397fc7
  0

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Re: qBittorrent v3.1.9.2 stalls at splashscreen on Windows 7 Pro

Post by sledgehammer_999 » Fri Aug 15, 2014 6:41 pm

C:\Users\XXXXXX\AppData\Local\Temp\WER980A.tmp.appcompat.txt C:\Users\XXXXXX\AppData\Local\Temp\WER980B.tmp.WERInternalMetadata.xml
  C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppHang_qbittorrent.exe_2e29b3986a5366d6b3e8946d9e41bd584b07e2_246bb1a2
Can you post those files? And maybe take a screenshot of Windows System Log entry, because the copy/paste went horribly wrong.

sayg
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Re: qBittorrent v3.1.9.2 stalls at splashscreen on Windows 7 Pro

Post by sayg » Fri Aug 15, 2014 7:41 pm

Following code is the event log detail in xml. Sorry some words may contain Japanese.

Code: Select all

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Windows Error Reporting" /> 
  <EventID Qualifiers="0">1001</EventID> 
  <Level>4</Level> 
  <Task>0</Task> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2014-08-15T15:45:32.000000000Z" /> 
  <EventRecordID>31374</EventRecordID> 
  <Channel>Application</Channel> 
  <Computer>SeijiHome-PC</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>88316188</Data> 
  <Data>22</Data> 
  <Data>AppHangB1</Data> 
  <Data>????</Data> 
  <Data>0</Data> 
  <Data>qbittorrent.exe</Data> 
  <Data>3.1.9.2</Data> 
  <Data>535fa7e2</Data> 
  <Data>5e25</Data> 
  <Data>0</Data> 
  <Data /> 
  <Data /> 
  <Data /> 
  <Data /> 
  <Data /> 
  <Data>C:\Users\SeijiHome\AppData\Local\Temp\WERCE47.tmp.appcompat.txt C:\Users\SeijiHome\AppData\Local\Temp\WERCE48.tmp.WERInternalMetadata.xml</Data> 
  <Data>C:\Users\SeijiHome\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_qbittorrent.exe_106983639812719786b49c7b844263e67cba84a6_1e3305ab</Data> 
  <Data /> 
  <Data>0</Data> 
  <Data>25dc059c-2493-11e4-a4bc-002683397fc7</Data> 
  <Data>0</Data> 
  </EventData>
  </Event>
Also attached file was under  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppHang_qbittorrent.exe_2e29b3986a5366d6b3e8946d9e41bd584b07e2_246bb1a2"

Other temp files were not found. Maybe deleted?
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sledgehammer_999
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Re: qBittorrent v3.1.9.2 stalls at splashscreen on Windows 7 Pro

Post by sledgehammer_999 » Fri Aug 15, 2014 8:25 pm

Did qbt work before?
Does this version work for you? (caution alpha): http://builds.shiki.hu/qbittorrent_3.2. ... _setup.exe

sayg
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Re: qBittorrent v3.1.9.2 stalls at splashscreen on Windows 7 Pro

Post by sayg » Fri Aug 15, 2014 10:41 pm

Yeah, it used to work. Perhaps the recent windows update might have something to do with it.
I am trying 3.2.0 alpha but same situation: 4 mins past and still splashscreen.

I think I will try uninstalling and reinstalling it.

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Nemo
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Re: qBittorrent v3.1.9.2 stalls at splashscreen on Windows 7 Pro

Post by Nemo » Sat Aug 16, 2014 12:13 am

Hm I have installed Windows updates too almost 2 weeks ago (only important ones) and it still works as always. I will try to search for new updates, install them if there is any important ones and test myself too. Im running W7 Ultimate SP1 64Bit.

Oftopic:About the updating; there were lately 2 bad updates released for W8.1 (to be exact main update KB2982791 and the optional update KB2975719) that corrupted the startup process so Windows couldn't start to the main screen anymore. So yes it is possible that updating could break something instead fixing or improving things.
Last edited by Nemo on Sat Aug 16, 2014 12:40 am, edited 1 time in total.
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Re: qBittorrent v3.1.9.2 stalls at splashscreen on Windows 7 Pro

Post by sledgehammer_999 » Sat Aug 16, 2014 9:05 am

This is a shot in the dark, let's try running it through a debugger. (version 3.1.9.2 only)

1. Download WinDbg: http://www.windbg.org/X64%20Debuggers%2 ... _en-us.msi
2. Launch WinDbg
3. File->open executable and locate qbittorrent.exe
4. Debug->go
5. Now check if you can input something at the bottom of the "command" subwindow. If you can't then do view->break
6. Now input in the command subwindow: !wow64exts.sw
7. And follow with: !analyze -v , then !analyze -hang , then !analyze -f, then ~*kb

Then copy paste the whole output of the command subwindow (or use pastebin).

One other thing you could try: Try disabling ipv6 in your machine.

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Re: qBittorrent v3.1.9.2 stalls at splashscreen on Windows 7 Pro

Post by ciaobaby » Sat Aug 16, 2014 10:43 am

Does it start normally if you disable the "splash" screen?
Smarter than the av-er-age bear, Boo Boo.

http://qbforums.shiki.hu/index.php/topic,3084.0.html

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Re: qBittorrent v3.1.9.2 stalls at splashscreen on Windows 7 Pro

Post by Nemo » Sat Aug 16, 2014 1:51 pm

I've updated my system just moments ago and qBittorrent starts normally. I think that its caused by something else.
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sayg
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Re: qBittorrent v3.1.9.2 stalls at splashscreen on Windows 7 Pro

Post by sayg » Sat Aug 16, 2014 3:44 pm

Guys, I uninstalled 3.2.0 alpha and reinstalled 3.1.9.2 but same thing. So I decided to do a clean install (clear all qbittorrent related data/cache/configs) so uninstalled 3.1.9.2 and started deleting incomplete download files. However, I read sledgehammer's post about windg, decided to do that so I stopped deleting the incomplete download files and re-installed 3.1.9.2. I started qbittorrent expecting the stall things to happen again but "legal warning" notice came up and the GUI appeared. It seems that the settings were initialized (I did not delete or change settings though). Not sure what happened here but seems everything is working okay for the moment. Thanks guys for all the help!

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Re: qBittorrent v3.1.9.2 stalls at splashscreen on Windows 7 Pro

Post by Nemo » Sat Aug 16, 2014 3:47 pm

Thats good to hear that its up and running again :).
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