[Solved] Registration/mail problems (Every problem fixed)

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Peter
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[Solved] Registration/mail problems (Every problem fixed)

Post by Peter »

It seems that registering with a hotmail email address is a 50-50%.
It either works, or the registration mail gets lost all the time.

- Our site is set up correctly, it puts the new mails into the queue properly.
- Server is set up fine, checked it with multiple MX checkers. All 100% green.
- Server sends out mails, checked logs. Mail is handed over to Hotmail, which throws them into the trash.

Now for the fun part:
This is a known issue at Hotmail/Outlook and there is NO proper fix for it. Just Google "Queued mail for delivery" and "hotmail".

For now, I contacted the Hotmail/Outlook team (via some form) to get our IP whitelisted.
Hope they will address the problem fast. Meanwhile, contact me if you cannot register and I will approve your account.
Last edited by Peter on Wed Dec 10, 2014 10:22 am, edited 1 time in total.
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Peter
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Re: Hotmail registration problems

Post by Peter »

And Hotmail/Outlook replied. Nothing wrong with our address.
Anyway, I will join the JMRP and SNDS services, to get more information/help for our problem.
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Peter
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Re: Hotmail/Outlook/Yahoo registration problems

Post by Peter »

I always monitor the logs of our server and it seems Yahoo have rejected us as well.
Have already contacted them, issue will be fixed within 72 hours.
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Peter
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Re: Hotmail/Outlook/Yahoo registration problems

Post by Peter »

Hotmail/Outlook should be fine on the other hand.
In the logs our server reports that we delivered the messages perfectly fine.

... status=sent ... Queued mail for delivery
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Peter
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Re: [Solved] Registration/mail problems (Every problem fixed)

Post by Peter »

Yahoo contacted me that the issue is resolved, we are green.
So every user should receive our registration letter and the subscription letters we send out. (If you subscribe to a topic or receive a message or something.)
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